At Streatham Flowers, we take immense pride in delivering premium, fresh flowers to homes and businesses throughout Streatham and the surrounding areas. As your trusted local florist, we are dedicated to ensuring that every bouquet, arrangement, or gift you order arrives in pristine condition and brings joy to its recipient. Your satisfaction is our utmost priority, and our returns, refunds, and complaints process is designed with your peace of mind at heart.
Our experienced team hand-picks and hand-delivers every floral creation to ensure you receive the best quality. In the rare event that your flowers arrive damaged or not in the expected condition, please notify us within 24 hours of receipt. Where possible, include photographic evidence of the issue to help us resolve the matter promptly. We are committed to making things right as quickly as possible.
We guarantee the freshness of our flowers for a minimum of 5 days from delivery, provided they are cared for according to the guidelines included with your order. Should your flowers fade or not last as expected within this time frame, please let us know and we will be happy to assist. This guarantee gives you confidence that every arrangement delivered in Streatham reflects our high standards of quality and care.
If you receive flowers that are not fresh or have sustained damage during delivery, Streatham Flowers offers you the option of a full refund or a replacement arrangement at no extra charge. Our team will discuss the best solution with you based on your preference and our availability. Refunds will be processed promptly to your original payment method once your claim is approved. Please note that, due to the perishable nature of flowers, all refund or replacement requests must be made within 5 days of the original delivery date.
Your feedback helps us grow and improve. If you are dissatisfied with your experience or service in any way, our complaints process ensures that your voice is heard. You can submit your complaint in writing through our online form or at our local Streatham shop. We'll acknowledge your complaint within 48 hours and work hard to resolve it to your satisfaction. Communication and accountability are key values for our team, and we strive to offer resolutions that reflect our commitment to customer care.
Streatham Flowers is honoured to support our local community as a trusted florist serving households, offices, and businesses nearby. Our focus on quality, reliability, and fresh flower guarantees makes us the top choice for flower delivery in Streatham. When you order with us, you can rest assured that your needs come first and that support is always available should anything not meet your expectations.
Thank you for choosing Streatham Flowers. We value your trust and look forward to delighting you and your loved ones with every arrangement we deliver.
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