Welcome to Streatham Flowers. These Terms and Conditions are designed to govern your use of our website and service when placing orders for flower delivery in Streatham and the surrounding areas. By accessing our website and making a purchase, you agree to comply with these Terms & Conditions. We aim to provide clarity and transparency regarding your rights and obligations as a customer of our online flower delivery service.
In these Terms & Conditions:
Streatham Flowers is proud to serve online flower delivery customers across Streatham and the surrounding areas. Please ensure that your delivery address falls within our designated delivery zones before completing your order.
Orders can be placed directly through our website, which offers a user-friendly platform to browse, select, and purchase flower arrangements. To complete your order, you must:
After placing an order, you will receive an email confirmation detailing your purchase. This confirmation does not guarantee acceptance of your order but serves as an acknowledgment of receipt. Acceptance occurs once we dispatch your flowers for delivery.
All products are subject to availability. In the event that certain flowers or items are unavailable due to seasonal supply or unforeseen circumstances, we reserve the right to substitute with items of similar style, quality, and value. We will make every effort to inform you of any significant substitutions prior to dispatch.
We offer delivery throughout Streatham and the surrounding localities. Deliveries are typically made between 8am and 7pm on your selected day, although exact times cannot be guaranteed. While we do our best to comply with your chosen time slots, external factors such as traffic, weather, or other disruptions can sometimes cause delays.
It is your responsibility to ensure the delivery information provided is correct. If our courier is unable to deliver due to incorrect details or recipient unavailability, we will attempt to contact you for further instructions. In such cases, re-delivery may incur an extra charge.
If instructed, flowers may be left in a safe place or with a neighbour. This will be at your risk, and Streatham Flowers bears no responsibility for items lost, stolen, or damaged after delivery in such circumstances.
All prices on our website are quoted in British Pounds Sterling (£) and include VAT where applicable. Prices may be subject to change at our discretion; however, the price displayed at the time of your order is the price you will be charged.
We accept a variety of secure payment methods, including major credit and debit cards. Payment must be made in full at the time of ordering. No order will be processed or dispatched until payment is successfully received and cleared.
In the unlikely event of a pricing error on our website, we reserve the right to cancel your order or contact you for further instructions before proceeding.
You may cancel or amend your order, provided that we have not already prepared or dispatched the flowers. To request a cancellation or amendment, please contact us promptly via the communication channels specified on our website. An order cannot be cancelled once it is out for delivery or has been delivered.
If you cancel your order before preparation begins, you will receive a full refund. If cancellation is requested after flower preparation but before dispatch, a partial refund may be offered at our discretion to cover non-recoverable costs. No refunds will be issued after flowers have been dispatched or delivered unless there is a fault with the product or service.
Due to the perishable nature of flowers, we are unable to accept returns for unwanted products. However, if you receive flowers that are damaged, of poor quality, or not as described, please notify us within 24 hours of delivery. We may request photographic evidence to process your claim.
At our sole discretion, we may provide a replacement or refund in cases of product fault or service failure. Refunds will be made via the original payment method and may take several days to process, depending on your bank or card provider.
While we take utmost care in preparing and delivering your flower orders, Streatham Flowers accepts no responsibility for failure or delay in performance caused by events outside our reasonable control, including but not limited to acts of God, adverse weather conditions, traffic disruption, or supply shortages.
Our total liability to you in respect of any claim howsoever arising shall not exceed the purchase price of the relevant products. We will not be liable for any indirect, consequential, or special losses including but not limited to loss of profit, income, or opportunity, however arising under these Terms & Conditions.
Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded by law.
When you place an order with Streatham Flowers, you confirm that:
All content on the Streatham Flowers website, including images, product descriptions, logos, and branding, is the intellectual property of Streatham Flowers or its content suppliers. Reproduction, copying, or use of this content without our express permission is strictly prohibited.
Streatham Flowers respects your privacy and handles your personal information in accordance with applicable UK data protection laws. We collect only the information necessary to process and deliver your flower order. Your data will not be shared with third parties except as necessary to fulfil your order or as required by law.
Please refer to our Privacy Policy for more details regarding how we collect, store, and process your data.
From time to time, Streatham Flowers may offer promotional discounts or codes for use on our website. These promotions are subject to individual terms as outlined at the time of offering. Promotional codes must be entered at checkout and cannot be applied retrospectively. Unless stated otherwise, discounts cannot be combined or exchanged for cash.
These Terms & Conditions and any disputes or claims arising from them are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising from your use of our services.
Streatham Flowers reserves the right to revise these Terms & Conditions at any time to reflect changes in our services, legal requirements, or other relevant matters. The latest version will always be published on our website. Continued use of our website and services constitutes acceptance of any updated terms.
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.
These Terms & Conditions, together with any documents expressly referred to in them, constitute the entire agreement between you and Streatham Flowers regarding the supply of flower delivery services in Streatham and surrounding areas. No other terms, whether expressed or implied, shall form part of this agreement unless agreed in writing and signed by both parties.
If you have any questions about these Terms & Conditions or require clarification on any aspect of our service, please refer to the contact methods provided on our website. Our team will be happy to assist you.
Note: These Terms & Conditions apply to all customers ordering from Streatham Flowers for delivery in Streatham and all neighbouring areas within our service range.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Streatham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Streatham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
